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Privacy and Cookies Policy

This Privacy and Cookies Policy explains how SUB-GIFTS collects, stores, and processes your personal data, as well as other information gathered for statistical analysis purposes.

SUB BUSINESS, LDA, headquartered at Rua da Veiga, No. 5, VAT No. 517494574, is responsible for the website www.sub-gifts.co and is committed to ensuring the privacy and protection of personal data of its customers and visitors, in compliance with all applicable legal and regulatory standards.

SUB-GIFTS reserves the right to update and modify this Privacy and Cookies Policy at any time, in order to reflect changes in how personal data is processed or in applicable legislation. The most current version will always be available on the website.

Guiding Principles

Our goal is to build a relationship of trust and transparency with our customers. This policy aims to demonstrate clear communication regarding data usage and to inform users of their rights and how to exercise them.

Legal Basis

SUB-GIFTS complies strictly with the principles set out in this policy, the EU General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR), and all relevant data protection legislation.

According to the GDPR, personal data means: “Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier.”

Data Protection

We use various technical and organizational measures to ensure the security of the data collected and to prevent unauthorized access, alteration, disclosure, or destruction.

As the data subject, you have the right to know what data is stored, request corrections, request data export, or request deletion.

Data We Collect

I. Customer Registration or Purchase
Email, name, address, postal code, city, phone number, and VAT number. These are used for order processing, shipping, and invoicing.

II. Newsletter Subscription
Name and email address.

III. Contact Form
Name, email, and any message content provided voluntarily.

IV. Website Navigation
Device and browser information, network data, IP address.

Use of Images for Product Customization

Customers may submit images to personalize products. These will be used solely for agreed purposes and stored securely. Use for marketing purposes will only occur with express consent.

Customers are responsible for ensuring they own the rights to submitted content. Removal of images from promotional use can be requested at any time via email.

Purpose of Data Collection

  • Fulfilling tax obligations
  • Order shipment and processing
  • Invoicing and legal compliance
  • Customer support and returns management
  • Direct marketing (with consent), such as email or SMS with order updates, promotions, or news

Marketing may include abandoned cart reminders, wishlisted products, or recently viewed items. All marketing is permission-based.

When Do We Collect Data?

  • When registering an account
  • Subscribing to the newsletter
  • Filling in contact forms
  • Placing an order
  • Browsing the website

Your Rights

You have the right to access, rectify, oppose, export, or delete your data at any time. You also have the right not to be subject to automated decision-making.

To exercise your rights, contact us at info@sub-gifts.co. You can also file a complaint with the Portuguese Data Protection Authority (CNPD).

Data Retention

We retain data for 12 months or as long as legally required (e.g., for tax and audit purposes). Customers may request deletion at any time.

Data Sharing

SUB-GIFTS does not sell or share personal data except when necessary for service execution. Partners are contractually bound to handle data solely for service provision.

In special cases (e.g., legal requirements), we may disclose data as necessary.

Cookies

Our site uses cookies that do not collect identifiable information but track interaction with the website to improve performance.

Types of Cookies Used:

  • Analytical cookies: Used for statistical purposes to improve the website.
  • Functional cookies: Save user preferences.
  • Third-party cookies: From platforms like Google, YouTube, or Facebook, possibly used for advertising.

Contact

For any questions related to privacy or cookies, contact: info@sub-gifts.co

Effective as of July 2025.